Privacy Policy
Last updated: 2025-08-13
We operate the AI Sales Instagram integration ("Service"). This policy explains what we collect and how we use it.
Data we process
- Instagram account IDs, message content/attachments, timestamps.
- Business account information and conversation history.
- Technical logs (IP, user agent) for security and debugging.
- AI-generated responses and interaction analytics.
Purpose
Our Service provides:
- Automated AI-powered replies to Instagram messages
- Customer support automation
- Analytics and insights for business accounts
- Conversation management and storage
Legal basis
We process data based on:
- Performance of a contract (providing the Service)
- Legitimate interests in operating and improving the Service
- Consent where explicitly provided
Data sharing
We may share data with:
- Service providers (cloud hosting, AI processing) under data processing agreements
- OpenAI for AI response generation (subject to their privacy policy)
- Cloudflare for hosting and security services
We do not sell or rent personal data to third parties.
Data retention
We keep data only as long as necessary for the purposes above or as required by law:
- Conversation data: 30 days (automatically deleted)
- Analytics data: 90 days
- Account configuration: Until service termination
Your rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data (see deletion instructions)
- Object to processing
- Data portability
Data security
We implement appropriate security measures including:
- HTTPS encryption for all communications
- HMAC signature verification for webhooks
- Secure cloud storage with access controls
- Regular security monitoring
Data deletion
To request deletion of your data:
- Email us at jafer_aliraq@yahoo.com with subject "Instagram Data Deletion"
- Include your Instagram username/business account ID
- We will process your request and confirm deletion within 7 days
See detailed Data Deletion Instructions.
Changes to this policy
We may update this policy from time to time. We will notify users of significant changes via email or through the Service.
Contact information
For privacy-related questions or requests:
Compliance
This Service complies with applicable data protection laws including GDPR and relevant privacy regulations.
This privacy policy is effective as of the date listed above and applies to all users of the AI Sales Instagram integration service.